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On the Fly Article Archives
Calculate the Value of Staff Training Ongoing employee training can be hard to evaluate. How do you put a dollar value on fewer staff conflicts? What is the cost of wasted time and mis-communication? Can you estimate the price of lost sales or customer dissatisfaction? Think of it this way: what would happen to your bottom line if your people improved their performance by even a few percentage points? Multiply their monthly salaries & benefits by a few percentage points to find out. Then consider the impact on an annual basis. The results might surprise you. Some managers think that they are saving money by cutting training costs. It is understandable - training isn't a mandatory expense. There is typically no sense of urgency to it. So, training & development get put off until things "slow down," when "we're not so busy." But with each month, those small performance problems add up, and, well, you do the math. Training isn't over once it's over, either. I laugh when business managers tell me that they trained their people in customer service five years ago, so they don't need it. We all need to be reminded of the basics to stay at our peak. Ongoing training is motivating to your people, too. It keeps them fresh, nimble, and resilient - qualities they'll need to thrive in today's volatile business climate. Thriving people, working together, are unstoppable. So, keep up the training! Chris Waugh owns reNvision, Inc., and works with business professionals who want to learn to succeed on the fly. The author of several books, including 'Flying by the Seat of Your Pants,' she blends years of business management experience with her hang glider's perspective on change. Visit www.reNvision.com to find out more. Rights to reprint and reproduce the above article are granted as long as the reprint includes the full last paragraph and tagline complete with website information. We would appreciate an electronic copy or tear sheet.
© 2008 by reNvision, Inc. 
reNvision, Inc.Toll-Free Number: (877) 340-8483 Direct Telephone Number: (541) 270-0399 Email: chriswaugh@reNvision.com Mailing Address: 2226 North Coast Hwy #3 Newport, OR 97365, USA
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