How Do You Know What
Your Customers Really Think?
By Chris Waugh

Do your people provide great customer service? Are your employees following procedures when you're not around? How do they speak of your company in private? You have to go ‘under cover’ to find out. As they say, you must “inspect what you expect.”

This is your chance to dress up in a trench coat, wear a big dark hat, and go incognito into your workplace, posing as a customer. See for yourself how long it takes to get served, if cross-selling is attempted, how the cash is handled, or even what the employees and customers are saying. Find out if the staff stays busy or slacks off behind your back.

OK, maybe you’re not 007! Maybe you can’t conceal your appearance well enough to get away with the façade. You can hire a spy, however, and get the answers to those questions. The details you get can be invaluable in motivating and rewarding your star performers. Make sure your customers get the service they deserve whether or not you are there.

Chris Waugh owns reNvision, Inc., and works with business professionals who want to learn to succeed on the fly. The author of several books, including 'Flying by the Seat of Your Pants,' she blends years of business management experience with her hang glider's perspective on change. Visit www.reNvision.com to find out more.

Rights to reprint and reproduce the above article are granted as long as the reprint includes the full last paragraph and tagline complete with website information. We would appreciate an electronic copy or tear sheet.

Let's get you off to a flying start! Click here to Email Chris and explain your situation, needs, and aspirations. Your information is confidential. No salesman will ever call.

© 2008 by reNvision, Inc.

---

reNvision, Inc.
Toll-Free Number: (877) 340-8483
Direct Telephone Number: (541) 270-0399
Email: chriswaugh@reNvision.com
Mailing Address: 2226 North Coast Hwy #3
Newport, OR 97365, USA

Site hosted by Newport Internet.