Bathroom Remodeling Customer Testimonial from Ed H. in Annapolis, MD

We purchased a home in Annapolis that was built in 1987. One of the first projects we wanted completed was a complete remodeling of the kitchen and both bathrooms. After consulting with several companies we decided to work with RenVision Kitchen and Bathrooms of Annapolis. Our first point of contact was Mike McCassie who spent time consulting and listening to our ideas for the project. In late July, 2016 we made the decision to start the project of a total remodeling of the kitchen and the 2 bathrooms. We were told the total project would take about 5 to 6 weeks for completion.

The kitchen remodeling included the removal of a wall, extensive structural changes, and a lot of rewiring to accommodate new LED lighting. The original concept was to have a center island with a gas range and under-counter venting. Before construction started the gas range was relocated to a different area which provided an improved area for meal preparation and entertainment. Another change was to extend the floor tile to include the entry hall, coat closet, and laundry room.

It was decided that the hall bath would be done first and in parallel to the start of the kitchen project. That allowed us a functional bathroom as we were living in the house as the project was being done. As soon as the hall bath was functional, they started the master bathroom project.

The crew RenVision assembled to do the project were professional and knowledgeable. They took care to keep the disruption to our lives minimal and made every effort to cleanup daily. Every member of the team went out of their way to address any questions we had and were great in providing suggestions that would improve the final outcome of the project.

Our overall experience with RenVision was great! As with any project of this size there was some minor frustration with miscommunication and follow-up. For example, some of the changes discussed did not make it into the contract and did not get communicated to the on-site work team. But in every instance the changes were caught and made.

As stated earlier we were told the project would take 5 to 6 weeks for completion so when at the end of 4 weeks we were 98% completed it was a great surprise. The only items left was to install a curved shower rod, a door stop, and some touch up painting. We are not quite sure what the cause was but it took almost another full week to complete these final items. It should be noted that we did have full use of everything including the shower as they had installed a temporary shower rod.

In summary I would highly recommend Mike and the whole RenVision team. While I have stated there were some miscommunications, customer service was exceptional and the on-site workers fantastic. We were so impressed with RenVision we had them replace all of our windows on the front of the house. Again the work was impeccable.

- Ed H. of Annapolis, MD
Monday, November 20th
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RenVision Kitchen & Bath
1907 West St
Annapolis, MD 21401